Shipping policy

At NRiched Needlepoint, we are committed to delivering your orders with speed and care. Please review our shipping policy for all the details regarding shipping methods, costs, and delivery times.

1. Processing Time

  • You will receive an email confirmation with tracking information once your order has been shipped.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping:
    Delivery Time: 5-7 business days
    Available for all U.S. orders.

  • Expedited Shipping:
    Delivery Time: 2-3 business days
    Available for all U.S. orders.

  • International Shipping:
    Delivery Time: 7-14 business days
    Available for most international destinations.

Please note that delivery times are estimates, and actual delivery may vary depending on factors such as weather, holidays, and other unforeseen delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your selected shipping method and order total.

4. Order Tracking

Once your order is processed and shipped, we will send you a tracking number via email, so you can track the status of your package. You can track your order on the carrier's website (e.g., USPS, UPS, FedEx).

5. Shipping Restrictions

  • We currently only ship within the U.S. and internationally. If you are outside of these regions, please contact us at natalie@nrichedneedlepoint.com for shipping options.

  • We are unable to ship to P.O. Boxes. Please provide a physical address for delivery.

6. Address Accuracy

Please ensure that the shipping address is correct at the time of checkout. NRiched Needlepoint is not responsible for delays or lost packages due to incorrect address details.

7. Shipping Delays

While we strive to deliver all orders promptly, there may be occasional delays caused by circumstances beyond our control (e.g., weather conditions, holidays, or shipping carrier issues). We appreciate your understanding and patience.

8. Lost or Damaged Shipments

  • If your package is lost or damaged during transit, please contact us immediately at natalie@nrichedneedlepoint.com. We will assist you in resolving the issue with the shipping carrier.

  • If your package is marked as delivered but you have not received it, please contact the carrier directly. NRiched Needlepoint is not responsible for stolen or misplaced packages once delivered.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy page.